FAQ’s

How can A Chocolate Steel Chocolate Fountain be used at my event?

People use our fountains for many different things depending really on what you are looking for. Chocolate Fountains are hired in place of desserts on a buffet, in place of a wedding cake or simply to entertain guests at quieter periods of your event. We are flexible and can attend events 7 days a week at a time suitable to you and your requirements.

 

What kind of chocolate do you use?

We use a Belgian Callebaut chocolate, and because it is a good quality chocolate with a minimum of 35% cocoa solids, we don’t need to add anything to it, including oil, it cascades beautifully on its own!

 

Is the Chocolate Unlimited?

We provide unlimited chocolate for our fountains for the hire time and number of guests specified. This is however only for the dipping of our ‘dipping items’ in the fountain. We do not provide a service where-by your guests are able to collect the chocolate in glasses or bowls.

 

How many varieties of dipping items do we get and are these unlimited?

 We don’t limit the different number of dipping items you can have at your event, we would advise that a selection of around 7 is more than sufficient however this is not set in stone. We do of course have a list of the more popular items as suggestions, however if you have ideas of your own, please let us know and if we can source these items, we would be happy to bring them along.

The dipping items are unlimited to the amount of guests specified at time of booking, and we will keep the display topped up with fresh looking dips throughout the hire time.

 

What happens to the chocolate and dips after our event?

Any dipping items opened for your event will be left on plates after we have left for you and your guests to continue enjoying after we have left. We are however unable to leave the chocolate and all chocolate is discarded after an event as per health and hygiene reasons.

 

Can you match my colour theme?

Yes we can. Chocolate can be coloured an array of colours including Pink, Red, Orange, Blue, Purple, Green and Black! All of these colours an unflavoured however if you wish we are also able to flavour the chocolate, orange, strawberry, mint, and caramel.

We can also use colour coordinate the napkins colour dependant, and our illuminated surround has different colours in it as well.

 

Can a chocolate fountain be used outside?

We dont recommend it. The smell of chocolate attracts insects which obviously is not hygenic.  It can be used in a marquee as long as the floor is stable and not positioned too near to a door as drafts can blow the chocolate.

 

What do you need us to supply?

A sturdy level table, preferably round and no less than 5 foot in diameter. Your venue will be familiar with this.  We also need a standard UK 13 amp power point.

 

 How long will it take for Chocolate Steel to set up and tidy away at my event?

Ordinarily we would require 1 hour prior to the time you want us to begin running the fountain from in which to set up. This is because we never re-use our chocolate and try to where ever possible melt the chocolate on site. It is because of this that many venues welcome Chocolate Steel to operate as they can personally witness nothing being added to the chocolate. However if time is tight we can prepare everything before hand meaning we would need approximately 20-30 minutes. We can contact your venue direct to arrange an arrival time to ease the pressure if necessary - after all that is the service you are paying us for.

After we have finished we can be packed and cleared away within 30 minutes maximum. We are very discreet when leaving and can generally leave your event without being noticed. Although we find most guests find watching us setting up and packing away more entertaining and fascinating than actually dipping in the fountain!!

 

Is the fountain suitable for people with nut and other allergies?

No, people with nut allergies should not use the fountain. However please advise us of any other guests with special dietary requirements and although we cannot guarantee anything will always try to provide something to ensure as many people as possible can enjoy the fountain.

 

How do I book and what deposit do I pay?

Either fill out the enquiry form on the web site or give us a call. We can supply initial personalised quotes, and hold the date provisionally whilst you consider your options. Once you decide to book, we do require a booking fee of £75 which is non-refundable but will be deducted from the final balance.

Can I arrange to see you and the Chocolate Fountain before making a booking?

Yes of course you can. We understand the importance of any event you may be holding and how critical choosing the right suppliers can be. If you wish to see our fountain in action please click here to have a quick look at our events page to see where abouts we will be next and please feel free to come along. We always have our fountain set up and running so you are able to taste it as well as see it to ensure it is what you are looking for. Alternatively please give us a call or an email, if you are unable to make one of the events or would just like to chat in person we are happy to come out and meet you, and although we are unable to bring the fountain, we are able to bring you a small sample of our chocolate in hard format, which tastes exactly the same as it does in the fountain!